testimonial letter

Over the years, we’ve accumulated a few testimonials. At one point, there were hundreds of testimonials on the AllExperts website, but that site has sadly disappeared from the web. Nevertheless, we have received emails, texts, and even snail mail letters over the years, thanking us for helping. A few of those are listed here.

I would like to recommend the air neck traction system I purchased from you about a year ago. It replaces two types of over the door weights and water bag kind I was using. One person can easily set it up. It can be used in any room and even while watching television, as long as the head and neck stay in the proper position.

I would also like to commend Neck Solutions for their great customer service department I lost a part and they were quick to come to my aid and get me the correct replacement part. I am just glad I bought from a company who cares about customers after the sale. Yours Truly, Bill
(retired attorney)


I wanted to send a thank you for your consultations and assistance with my doctor in treating my Modic changes. It's amazing that you have done so much to help from such a distance. I want to report to you that after 6 months, I am pain free after years of this horrible back pain. I have my life back!


Thank you so much for your quick and detailed response. Very much appreciated.


Clear and concise so I could finally understand my problems and pain


Thank you so much Dr. Ornstein for a very comprehensive answer to my question. It is greatly appreciated.


So sorry to not get back to you sooner. I was away for awhile. I Love the pillow!! It's almost exactly like the one I used in Punta Cana. So very happy with it!! Thank You so very much!!

Beth, PA

I just wanted to contact you and let you know that I am very happy with a product that I bought from you. I have started using it for 5 minutes a day and my neck pain is starting to go away. I am really thankful to you and to your company for selling this product


Thank you so much for your prompt response. I would like you to know how much your interest and expert opinion is appreciated.


I have purchased the neck and back support for the car a few years back and recently bought the therapeutic neck pillow
(odd shaped one). Though at first (2 nights) it took some getting used to, I now have no neck pain 😀 It's been since October of 2010 (whiplash car accident) and after many attempts to get myself aligned, massaged, even supporting my own neck with my own two hands wherever I went...This pillow has saved me from my misery of spinal issues. I feel like going to chiropractors, massage therapists, and spinal companies to spread the word about the benefits of this pillow to those who suffer neck pain on a daily basis. Thank you so much for giving me a "normal" feeling neck! I absolutely love this pillow even though I bought it when unemployed and broke.


Very fast response! Great advice and very polite 🙂 Thank you so much!


I don't have chiropractic insurance, and like many people I have to find solutions myself that will work at home ... I would be honored for you to put my compliment on your site. It will help other customers, I hope .,.


thank you so much. the exercise for neck is so helpful 🙂

Sara, Iran

This was a totally wonderful answer and very clear for me to understand. Giving an example (Jelly Doughnut) is a wonderful way to help a lay person understand the answer. And the description of the terms, along with the term it describes, is a very good way to explain. Now I have a much better understanding of what the terms mean, and when I go to see the Orthopedic Dr. next week I will better understand whats going on. Thanks so much for your help!


Very informative,easy to understand, kind/thoughtful...appears concerned. I feel I have a better understanding of my MRI, better than from my physician. I would rate Dr.Ornstein a 10+


I had to say your website is Fantastic!!! I was diagnosed with a C7 pinched nerve and have started PT. I got the answer to my questions in seconds and I also got it in layman's terms so even I could understand it. Thank you for a very informative website!!


Just wanted to thank you for your reply! I can understand!!! Haha also wanted to let you know that I have done all the conservative treatments available. I stretch constantly which helps, however it has made me very flexible over the years and because of this I am extremely hard to adjust. I still see a chiropractor regularly and take advantage of a decompression table too. I'm a hairdresser and have been having to use a chair (which I hate). Thanks again for your help and concern! I too hope I get some relief soon


I have studied several questions asked by people of similar problems and the answers by Dr. Steve are commendable which yield high value in the life of such patients.


Dr. Steve's clear cut reply gave me lot of moral support on back pain of my wife & Little Arthritis effect on my left leg at 76. He also proposed the supplements to strength joints. I am highly grateful for his services.


Thank you so very much for your response to each of my follow up questions. I feel much better and more armed to discuss this issue and will definitely request a consultation appointment before allowing them to simply inject.

Susan - very grateful woman!

Dr Steve answered within 2 hours and was very professional. He put my mind at ease and I felt comfortable with his answer.


I adore this pillow from necksolutions. It was recommended by the physical therapist I was seeing for my neck. She nagged me about getting rid of my expensive down pillow and using this – she even sent me home with one from her home just to try to convince me. It took a few days, and now can’t live without it.


Just wanted to say thank you for the shoulder exercises you posted on your website . I thought I was going to need a new shoulder , but after 2 days of doing your exercises I have shown nice improvement in my shoulder ie - the pain is 50% less and I finally am sleeping better. Hopefully after doing the exercises for a couple weeks I'll be good as new .


Hi Terri…. Good morning from rainy Vancouver Island! Thank you so much for your very efficient handling of my questions and order. I have now made the purchase through PayPal. Is there a “quality of service” form I could fill out for you? Whoever hired you made a very smart decision!


I wanted to thank you so much for providing the best neck and back support pillows as well as car seat comfort. I had whiplash in 2010 from a car accident and suffered spinal issues that continue to give me chronic pain. After using your neck and back support in the car, my body felt 50% better. After using the neck pillow with the "neck ramp" (for only a week+), my neck felt "normal" like how it felt prior to accident. It's amazing!! I convinced a couple other people to buy it and will continue to spread the good word. Thank you for being my saving grace and giving me the comfort to get through each day.


You guys are great. My order was wrong and not only did you pay the return shipping and gave me extra of the item I wanted, you put a card in the correct shipment with a handwritten note saying "Thanks for your patience." I regard this as outstanding customer service.


I am so very grateful for your attention to this matter. I had never explained that I would not be using the cover that they came with, and you had no idea about that, and yet you tried your utmost to satisfy my original order anyway. This is great customer service from someone who I hope is a valued member of the team over there. You have done yourself proud and if there is someone I should email to say this, then please let me have their email address.


Thank you so much Dr. Ornstein for a very comprehensive answer to my question. It is greatly appreciated.


Thanks, Dr. Steve. You mentioned the thigh portion of numbness/tingling, I have that on my right leg. Uh oh! Your prompt response was fantastic. It was the pharmacist who suggested the heat, I've always used cold for muscle problems, and did buy biofreeze, which I'll use. Thanks again, kudos to you.


Thank you very much for helping out and replying to me so quickly good thing you guys are doing on here.


My Headmaster brace just arrived this morning. Immediately I put it on and got instant relief from the strain of trying to keep my head off my chest. Never knew my brains weighed so much!! Kidding aside, I wanted to say again how grateful I am for your kind generosity. It is not every day we find people willing to reach out and do something extraordinary, much less be on the receiving end. Thank you and bless you.


Oh thats so thoughtfull of you thank you Yes it went away after applying band aid and the heat pads Once again thank you for your caring


Thank you very much for your in depth Explantation and personalized answer. You do a great job here.


Thanks for your informative responses. I enjoyed speaking with you and appreciate how detailed and thorough you are even though you say it's not within your scope of knowledge


Author Bio

Stephen Ornstein, D.C. has treated thousands of neck, shoulder and back conditions since graduating Sherman Chiropractic College in 1987 and during his involvement in Martial Arts. He holds certifications as a Peer Review Consultant from New York Chiropractic College, Physiological Therapeutics from National Chiropractic College, Modic Antibiotic Spinal Therapy from Dr. Hanne Albert, PT., MPH., Ph.D., Myofascial Release Techniques from Logan Chiropractic College, and learned Active Release Technique from the founder, P. Michael Leahy, DC, ART, CCSP.