Contact Us NeckSolutions
Our Contact Form is the quickest way to get help with questions and related matters. This enables us to have specific answers to your questions and saves busy time on the phone. The contact form is monitored both during and after hours.
We do not accept insurance for payment. Insurance varies coverage both across policies and within the same policy. You and/or your health care provider can contact your insurance company regarding coverage and claim submission.
If it is a question about an order, please include your order number.
We do not answer questions regarding diagnosis of medical conditions – consult your specific health care provider. We do not respond to emails asking questions that this page answers like do you accept insurance? or questions that are directly answered on the product pages. Please read carefully as this will save time and frustration.
Please check your email filtering or email blocking software to make sure you receive a response from us. NeckSolutions is a division of PostureMed. Failure to include correct email or blocking/spam filtering will result in non-receipt that is beyond our control.
Ordering is online or via email invoice. Our phone line is for professional matters 10am – 4pm EST. Difficulty getting through, leave a clear message with specific content. Failure to do this may result in non-callback. Blocked name and number calls will go directly into messaging.
For Returns: Please review our Return Policy prior to contacting us. Responding to your confirmation email for any return consideration speeds up the process.
800-598-6416: Please note we are experiencing a staff shortage at this time, please use the form for quickest response. This also allows time to consult technical for best response, especially for special wheelchair headrest set-ups.
We do work with government agencies and are registered with SAM under POSTURE MED, LLC / 053144398 / 8N4T0