Neck Solutions Privacy Policy

At www.necksolutions.com, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent via our contact form.

 

Date: April 3, 2018
Next Review Date: April 3, 2019
Author: Terri Ornstein

 

1. Who are we?

We are a division of PostureMed, LLC. PostureMed is an online healthcare products company that sells equipment that provides therapeutic benefits to a patient in need because of certain medical conditions and/or illnesses.  

 

2. How do we collect information from you?

We obtain information about you:
  • when you contact us via our contact form to inquire about our information
  • when you purchase a product from us
 

 

3. What information do we collect & how is it used?

We collect information for the following reasons:
  • to allow us to respond to site visitor inquiries
  • to process orders placed with us
The table in section 3.3 below outlines exactly what information we collect, and for what purpose.  

 

3.0. Sensitive Data

We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.  

 

3.1. Children’s information

Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.  

 

3.2. Third Parties

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. We do use a number of third-party services to help us provide services to our users. These third-party services are listed in full below; we have verified that these third-party services are GDPR compliant (or are working towards GDPR compliance), and are certified under the EU-US Privacy Shield Framework (or are working towards certification) where these organizations are based outside of the EU.  

 

3.3. Details

The following table outlines the personal data we collect and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with, and how long the data is stored for:
Name What Legal Ground Purpose Third-Parties Data Retention
Contact Form Requests User’s full name, email address Consent To allow initial and ongoing contact with site visitors Held within WordPress database, hosted with Siteground Until request for deletion.
Server Logs IP address Legal obligation To help prevent DoS (Denial of Service) attacks; for website security and diagnostics. Siteground Until request for deletion
 

 

3.4. Payment Processing via PayPal or Stripe

We do not collect or store any credit card or other payment processing details. If you have made a purchase from this website, then only your details (not including any financial details) are stored in our WordPress database in order that we can fulfill your order(s) and also to refer back to your email and/or shipping details in order that we may track any orders you have placed. Your financial information is not stored or used by us as all our transactions are made either within the PayPal platform or the Stripe platform. We do not collect, store, or retain any of your financial information. You can view PayPal’s privacy policy here, and Stripe’s privacy policy here.

 

4. Controlling your information

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please use our contact form to inform us of your request.  

 

4.0. Requesting a copy of your information

You may request a copy of any data we hold about you by contacting us with your request via our contact form. Upon request, we will provide a CSV file (which you may open in a program such as Microsoft Excel) containing the personal data we hold on record about you.  

 

4.1. Updating or correcting your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records via our contact form.  

 

4.2. Deleting your information

You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfill our contractual or legal obligations), your personal data will be deleted on request. Contact us to make such a request via our contact form.  

 

4.3. Automated decision making

We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.  

 

5. Use of “cookies”

www.necksolutions.com does not use cookies. However, if you place an order with us, our third-party payment processor does use cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website. The following list outlines the third-party services that use cookies:
  • Payment Processors: Payment processors such as PayPal and Stripe set and use cookies when processing your payment.
  • Google, as a third party vendor, uses cookies to serve ads on www.necksolutions.com.
By placing an order on the www.necksolutions.com.com website, you consent to cookies being used in accordance with this Policy.

 

Google’s use of the DART cookie enables it to serve ads to users based on their visit to www.necksolutions.com and other sites on the Internet.

 

Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL – http://www.google.com/privacy_ads.html

 

Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include ….Google Adsense

 

These third-party ad servers or ad networks use technology to the advertisements and links that appear on www.necksolutions.com send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

 

www.necksolutions.com has no access to or control over these cookies that are used by third-party advertisers.

 

If you do not consent, you must turn off cookies or refrain from ordering from the site. Most browsers allow you to turn off cookies. To do this, look at the HELP menu on your browser. Switching off cookies should not noticeably restrict your use of this website.

 

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.necksolutions.com’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

 

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.  

 

6. Security

www.necksolutions.com takes security seriously. In order to protect your information from loss, misuse or unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:
  • Data minimization
  • Password best practice
  • Security best practice concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access and storage
  • Staff training and accountability on data protection
A copy of our internal Data Security Policy is available on request.  

 

7. Data Breaches

Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, www.necksolutions.com will promptly notify you of any unauthorized access to your personal information.  

 

8. Complaints

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly via our contact form and we will investigate the matter.