Prior to contacting us, please read the following.

Customer Service is available to answer questions and the contact form is the quickest way to get help.

Please note: You must check your email filtering or email blocking software to make sure you get an email response from us. IP address is recorded to help in preventing abuse.

Defective or Wrong Product:

You must include your transaction number that you received from Paypal at the time of your order along with the problem encountered.


Please review our Return Policy prior to contacting us.

Pillow Questions:

We have many neck pillows and they are all designed to help with neck problems. It is important to choose a pillow that relates to your sleeping habits and one you think will be best for you. We have an article on How To Choose The Right Neck Pillow and this can give you an idea of how the different types of pillows function and how they relate to your sleeping habits. There is an article on the best pillow for neck pain with additional information. We also have a Neck Pillow Ratings page and this shows the most popular pillow based on unsolicited customer feedback. This is important because you do not want a pillow with a low rating unless you are sure that it will be right for you.

Air Pump Powered Traction Questions:

They all provide traction. It depends on what you feel would be best for your lifestyle and condition. The home neck traction is better at restoring the neck curvature and does traction with lower force. The ones that you wear around your neck and inflate are easier to use and can be worn for longer periods. There is more information at Air Neck Traction and TracCollar or you can compare the models side by side at our Air Neck Traction page. Our recommendation for the around the neck air powered traction is the Air Neck Traction Basic or Pro Models at This is due to comfort, power and versatility.

Regarding Orders:

PayPal offers great online security including buyer and seller protection. Using PayPal offers an instant invoice for your records. We assure you that Paypal uses the latest technology to ensure the most secure ordering online, however, we do have a mail order form as one option and a toll free phone number for orders only (800-598-6416). There are often delays in phone contact for ordering due to customers calling to ask questions, so please use the contact form for any questions to receive the quickest response.

Please Note: We do not accept insurance and we do not give free samples.

If you have questions regarding specific medical conditions, please consult your health care practitioner for diagnosis. We do not answer questions regarding diagnosis of medical conditions – consult your health care provider.

If you still have questions after reviewing the above information, you may contact us and we will do our best to get back to you in a timely fashion.

NeckSolutions Contact Form

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