Prior to contacting us, please read the following.
Our Contact Form is the quickest way to get help with questions and contact after hours and weekends. Our phone line 800-598-6416 is to place orders Monday – Friday, 10am – 4pm EST. We are a division of Posture Med, and that’s how we answer the phone. Difficulty getting through, leave a clear message with specific content. Blocked name and number calls will go to message. This page will answer common questions and contacting us below enables us to have specific answers to your technical questions and saves busy time for those placing orders by phone.
We do not accept direct insurance payments; you can submit this yourself or have the prescribing doctor order the product and submit it to your insurance.
Defective or Wrong Product:Please include your transaction number, name and email that the order was placed under, and the problem encountered in the comment section.
For Returns: Please review our Return Policy prior to contacting us. Any return must be pre-authorized and is subject to the terms in the return policy for both online and offline orders. Responding to your confirmation email for returns speeds up the process.
Pillow Questions: We have many neck pillows and they are all designed to help with neck problems. It is important to choose a pillow that relates to your sleeping habits and one you think will be best for you. We have an article on How To Choose The Right Neck Pillow based on function and how the pillows relate to your sleeping habits or condition. There is also an article on the best pillow for neck pain with additional information. We also have a List Of Pillows page and why we avoid ratings.
Air Pump Powered Traction Questions: They all provide traction. It depends on what you feel would be best for your lifestyle and condition. The home neck traction is better at restoring the neck curvature and does traction with lower force. The ones that you wear around your neck and inflate are easier to use and can be worn sitting and for longer periods. There is more information and a technical comparison at the Air Neck Traction page.
Secure Orders: We offer great online security including buyer and seller protection. We do not keep any credit card information, therefore, it is always safe and secure. This may necessitate some additional time with returning customer phone orders, however, we think this is worth it due to great increase in security it provides. We do have a a toll free phone number for those who prefer not to order online. When ordering by phone, all policies are the same as ordering online. Professionals are welcome to set up an account for quick email orders.
We do not answer questions regarding diagnosis of medical conditions – consult your health care provider.
If you still have questions after reviewing the above information, you may contact us and we will do our best to get back to you in a timely fashion.
Please note: You must check your email filtering or email blocking software to make sure you receive a response from us. NeckSolutions is a division of PostureMed. Form is answered via necksolutions.com and orders may be confirmed via posturemed.com. IP address is recorded to assist in preventing abuse.NeckSolutions Contact Form